Refund Policy: Coaching
This website is operated by Oh Happy Ventures, LLC, doing business as Professional Catalyst. Throughout the website, the terms “the Company,” “we”, “us” and “our” refer to Professional Catalyst. Throughout this website, the terms “you” and “your” refer to you, the user of this website. Throughout this website “site” and “website” refer to professionalcatalyst.com and all associated pages. Professional Catalyst offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
As delineated within this Website, the Company provides various coaching packages that consist of one or many methods of contact such as telephone calls, texts, emails, et cetera, over a specified duration of time. The Company sells these coaching packages as-is, and guarantees time and effort spent in consultation with you as well as research done on your behalf, as outlined in your individual contract. The Company does not, however, guarantee your results. Your results are directly correlated to your efforts as well as a number of other elements that are outside the scope of control of the Company, therefore the Company is not responsible for your results or lack thereof. Any stories or testimonials about other clients’ results are not to be construed as a guarantee of specific results. By choosing to engage the Company in a coach-client relationship, you agree that your results are solely your responsibility, and you agree to hold harmless Professional Catalyst and all collaborators, consultants, and third parties.
Because your results are solely determined by your effort, no refunds will be given in the majority of cases, even if coaching has not taken place prior to your refund request. “Cold feet” are not allowed. The Company has entered into a contract with you and will provide the services outlined in the contract. The Company reasonably expects you to put in the effort and communication when reaching for your goals. The Company also wants the best for you, and the Company believes that this entails pushing you toward your self-identified goals without allowing escape in the form of a refund. By working with this Company you accept this policy.
Extreme cases such as death or extended hospitalization shall be considered in the case payment has been made but coaching has not yet taken place, and proof of such extreme case will be required. Should you choose to request a refund or partial refund, submit the request and any relevant documents to coach@professionalcatalyst.com. Refunds are granted on a case-by-case basis at the discretion of the Company.
Further, should you engage with third parties at the suggestion of the Company, you agree that Professional Catalyst holds no responsibility for your actions or the actions of “collaborators,” defined as third-party consultants, individuals, agents, or companies. You agree that you will do your own research on these collaborators and come to your own decisions about whether or not to engage with them. You agree that you shall never engage in or solicit illegal activities in relation to your engagement with the Company. Further, no refunds shall be given for funds paid to Professional Catalyst and distributed to third-party companies or individuals as per our contract and this Policy.